Refund policy
Last updated: October 26, 2026
Returns and cancellations
You may request a return within 14 days after the last item on your order is delivered.
Items must be returned unused, in the same condition you received them, and in their original packaging where possible. We may reduce your refund if an item has been used, damaged, or handled more than necessary to check it.
Return shipping is paid by you, unless the item arrived damaged, defective, or is not what you ordered. In those cases, returns are free and we will provide a return label.
You can request cancellation or removal of items from your order until the item is shipped.
How to start a return or cancellation
Email us at hello@clerehome.com with your order number and the item(s) you want to return or cancel. If you have a customer account, you can also start your return by logging in.
We will reply with instructions on how and where to send your package. Please contact us before sending anything back, so we can give you the correct return address.
Damages and issues
Please inspect your order when you receive it. If an item is defective, damaged, or not what you ordered, email us within 7 days of delivery with your order number and photos. We will send a free replacement or give you a full refund. In many cases, you won't need to send the item back.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated on the product page at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at hello@clerehome.com or use the contact details in our contact information policy.