Shipping policy

Last updated: October 30, 2026

Free shipping
Shipping is free on all orders. There are no hidden fees at checkout.

Where we ship
We currently ship to the United States only.

Delivery time
Orders usually arrive within 7–10 business days from the date of your order. Business days are Monday to Friday, excluding public holidays. During peak seasons or due to carrier delays, delivery can occasionally take longer.

If we cannot ship your order within the time stated, we will let you know by email and offer you the choice to wait or cancel your order for a full refund.

Where your order ships from
Our lamps are shipped from our fulfillment partners’ warehouses. If you order several items, they may arrive in separate packages on different days. You will not be charged extra for this.

Tracking
As soon as your order ships, you will receive an email with a tracking link.

Prices, taxes and duties
Our prices include any applicable sales tax and U.S. import tariffs, so the price you see is the price you pay. Your full total is always shown at checkout before you pay. In rare cases, U.S. Customs may still charge a fee on delivery. If you are asked to pay anything on delivery, please contact us before paying and we will help.

Damaged or lost packages
If your order arrives damaged, please email us at hello@clerehome.com within 7 days of delivery, with your order number and photos of the item and packaging. We will send a replacement or give you a full refund at no cost to you. If your tracking shows no movement for more than 10 business days, please contact us and we will sort it out.

Shipping address
Please double-check your address at checkout. If you notice a mistake, contact us within 12 hours of placing your order and we will do our best to update it before it ships.

Questions
Email us at hello@clerehome.com.